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Questions

Ordering and payment method information TOP

Thank you for visiting Oh Simple Baby! We have a simple shopping cart that allows you to add products to our virtual cart and "Checkout" when you have completed shopping.

Upon checkout you will be asked to enter your billing and shipping address and information, and then you will be prompted to select a payment method.
We accept Visa, Mastercard, AMEX, money order, Email Money Transfer (EMT) and personal cheques.

If you pay by credit card, your order will be processed promptly, for all other orders you will be contacted via email for further instructions.

How long will my order take to arrive? TOP

In order to provide high quality products, many of the items we carry are shipped from the manufacturer to save on additional shipping, this is one way for us to lessen our carbon footprint. Because we do this, the shipping times vary for items.

Naturepedic mattresses generally take 2-4 weeks to arrive, usually on the 3 week mark but sometimes sooner or after depending on the time of year.

Please note, Naturepedic orders are shipped from the US, but you will NOT be charged any tax or brokerage fees. If this does occur please notify us immediately!

Please contact Mimi at contact@ohsimplebaby.com or 905-882-2822 for further details or visit our policies page.

How will I be notified that my shipment is on its way? TOP

You will receive an email from Oh Simple Baby providing you with details on your order shipment as soon as it ships, typically 1-3 weeks.

We use FedEx, UPS and CanPar for other items.

For Twin, Double and Queen size mattresses.  The delivery is curb-side delivery.  The freight company will call you to schedule a delivery appointment.  VERY IMPORTANT **** PLEASE INSPECT ALL PACKAGES WHILE THE DRIVER IS STILL THERE AND BEFORE YOU SIGN THE DELIVERY RECEIPT.  If there is any damage, or if something is missing, you should refuse the damaged box(es), or mark it on the delivery receipt.  Then please notify us.   Oh Simple Baby is not responsible for the costs of sending a replacement if the above procedure is not taken.  Please contact us if you have any questions.


Do you ship internationally? TOP

Due to recent issues that have arisen from shipping to the US, Oh Simple Baby has removed the option to ship to the United States. It is extremely difficult to track a parcel that has left Canada due to customs wait times. In order to maintain our highest customer service quality, we have decided to discontinue shipping to the US & Internationally.

Please email sales@ohsimplebaby.com for further information and pricing on international shipping.

Shipping Rates TOP

Flat fee and Free Shipping; additional fees may apply for shipping to rural & remote destinations.  Due to recent increases by couriers, additional fees may also apply to smaller towns and to Alantic provinces.  You will be notofied of any chargee before the order is processed and you have the chance to decline tge charge and the order.  Oh Simple Baby does not make money from delivery fees and typically fees help to defray additional cost to ship to a particular location.  Thank you for your understanding.

 

  Naturepedic products:

  •      Crib,  & larger mattresses (Twin, Full/Double, Queen  & King) - FREE
  •      Small size mattresses (Bassinet, Cradle) $40.00 *
  •      Naturepedic Change Pads $40.00 *
  •      Naturepedic Bedding $20.00 *

     * These items are shipped free of charge when ordered with Crib or larger sized mattresses

    Non Naturepedic products:

  •       All non naturepedic products  $20
  •       Free shipping for orders over $300 within Canada. **

     ** Naturepedic purchases are not counted in totals for free shipping on these items

 

Who do I contact if I have a question? TOP

It is a top priority at Oh Simple Baby to not only be available to our clients, but to also be able to answer any questions you may have. Our inventory is made up of products we believe in, products that we would or do use for our own children.

Not only are we here to help parents make informed decisions, we love to hear from you! We want you to feel comfortable in your purchase and owner Mimi is available via email at contact@ohsimplebaby.com or phone (905)882-2822 with any questions, concerns or suggestions you may have.

Suggest a product TOP

If you are in search of a product and cannot find it on our site please email us at contact@ohsimplebaby to suggest it!

It is our goal to be a one-stop-shop for a healthy nursery and healthy home for our clients and we are always in search of great new products to add to our already amazing line up!

Do you offer a print catalog? TOP

Yes we do! Please send us an email at sales@ohsimplebaby.com and simply request a print catalog to be sent to you. Please include your mailing address!

Where do I register my mattress once received? TOP

Please click here to register your product with Naturepedic.

How do I know if a Naturepedic mattress will fit my crib? TOP
Naturepedic Organic crib mattresses are all standard crib mattress size, and therefore should fit any crib, unless the crib is noted as not being standard size (aka mini crib.)

A question we are frequently asked is if the mattresses fit an IKEA crib, the answer is yes. If you are concerned in any way about the mattress fitting your crib, we suggest going with a "Classic" style as opposed to a seamless. The mattresses dimensions are always within a quarter of an inch of the listed dimensions, only on one occasion have we had to do an exchange for a better fit.

Please feel confident that our Naturepedic mattresses will fit your crib without a hitch., and if you are concerned, please do not hesitate to contact us!

What happens if I wish to return a mattress? TOP

We offer a 30 day money back guarantee, wherein you will be refunded the full amount of your order. Each order is a case by case basis, but this is the general policy.

You will however be responsible for shipping charges incurred to send the product back, which are approx $100 for a crib mattress to $200 to 300 for a twin, full and queen sized mattress. 

 

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